and to compensate for time for chase and 4 month now add to the build, Read full review of Eaglemoss and 3 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. the 2nd one has the paid request and tracking number of your shipment. Free shipping for many products! I really thought the European market would be the priority, so this took me by surprise. Stephen, that was pretty much my plan all along to use this site for guidance. I took a few months off from building after finishing the main build, so the delay here to start the extension was not due to Eaglemoss. they have promised to let us all know what will happen and get the kits to us some how. It will take time to get the lines up and running again. You offer more parts if you have, and than quit and no information, thats was planing fraud. Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. It is an expensive extension, but it is not mandatory. Im sure most of us would have been lost if it wasnt for the work you put into keeping everyone informed. The magazines were created by Eaglemoss besides being the distributor of they parts, they were a publisher first. [protected]@gmail.com please and thank you. Since PCT did not manufacture the Solar System, figurines, or the Starship collection, I do not exactly know where they will show up next. I have an incomplete model with no hope of finishing and spent over 1000. For this price and time it that's to build there should be no problem I will of course share those details here and on the Partwork Central Facebook groups ASAP. I stopped at issue 106 and never knew what to do when I saw that Eaglemoss is bankrupt. Thanks alot:), Is anyone else sitting around going. They also said I will be priority informed as soon as it goes live. Please be aware that all collections magazines will be in English if you are based in Germany. As one of the many Eaglemoss victims you have my full appreciation and i senserely hope PCT and Fanhome appreciate your hard work as well!!! i been watching the updates on mypartworks[dot]com on this situation. ~Don W. three things here I was used to eaglemoss missing deliveries due to constant shortages or other issues so I didnt think much of it but after 3 months or so I decided to call and the support line was disconnected and emails bounced back, so I clearly had a slight panic. +44 [protected] An email was sent out by PCT/IXO today to those who contacted them directly. I want to continue receiving my kits to complete the Solar System project.. Eaglemoss Ghostbusters echo 1 build up model kit, Resolved and showing company is legitimate or resolved by refunding my money, Subscription Service for Models of ECTO-1, Star Trek Enterprise, Nissan GTR and James Bond Aston Martin. This has me super excited again and I just finished my unbuild issues. I did the original 1.95 started kit on 04-25-2022. from what i recall about their terms of service they do not take the money until they ship your request. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. if you do not see info on your model at the partworks site leave a note there and the owner of the site might look into it. With all these joint efforts, we hope that youll be able to finish your model soon. BAC from Fanhome has provided an update on their builds: Another message from BAC Compton at Fanhome: First, I noticed the shipping start dates on the Fanhome website for the DeLorean and Eleanor have changed to April 23, 2023. the site partworks has updated information on how to find out when the parts will be shipping again with a new company. However, it looks like agoramodels.com is going to be doing their own DB5. I was literally two parts/issues away from the Ecto-1 being finished, paid premium subscription and yearly. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Picture 1 of 13. DeLorean USA No change for now, this will be pre-order only until further notice. I checked the mypartworks updates and found this info for you though. For builders with unfinished Willys Jeep, GT-R, or 300SL partwork models, PCT will be creating discount codes worth the amount of the stages you already have. The defect was reported even before the insolvency application. I have a feeling that this may be because most of them are based in the US. You did the job that the companies did not do. Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. Claim it and get a lot of features. Overview. Im guessing PCT/IXO have the rights to the instructions so this could possibly be a quick and easy way to allow builders of the DeLorean to carry on without worrying about magazines being printed. This will take months, if years. Both the Orrey and Orbiter were 52 kits each. Were there extras planned that Eaglemoss never revealed? In parallel, we have been in contact with forwarders, in order to unblock all containers shipped to Eaglemoss since January 2022, and awaiting in different ports all over the world. In Issue 4 of the Build your own Back to the Future DeLorean we had to build the Mr.Fusion from Back to the Future II and the . Included with this email is a link to an online Google Form containing a short survey. Youll receive details and prices in advance so you can tell us if you dont wish to receive these. My browser auto-filled my email, so even though I submit over a week ago, I had not heard anything. Tax 10.00 GBP I would also confirmation the is being dealt with. Can I just say Thank you to MARVELPHX real quick. . The GCM Racing Gallery at USTE is one of the toughest scale Show and Shines in the country, if not the world. $302.66 + $65.38 shipping. Youll be able to choose where to start off from in the collection based on your last shipment. Thank you MARVELPHX for taking the time and staying on top of this! as of july 15th eaglemoss is under "Notice of Intent" [chapter 11]. It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued. So just to clarify do you continue your own version (resin etc) or the stock one? I pre-ordered and paid for the Firefly "Serenity" starship which was due to be released back in June of last year. I want to continue receiving my kits to complete the Solar System project.. as i mentioned here https://www.complaintsboard.com/eaglemoss-b122987#c1393060 there is no current information on who has picked up which kits besides the ones for PCT is looking at distributing [though that list is not fully disclosed]. current update: https://mypartworks.com/blog/eaglemoss-update/. Other countries may be added at a later time (likely a licensing limitation). Larger batches of these emails should go out to customers shortly. Eaglemoss charged me for some issues that were never shipped, can you ship them for me free of charge? Translated with http://www.DeepL.com/Translator (free version). Hi 1st time I contacted them through facebook they promised to resolve the issue; all they did was send two extra volumes that I had already gotten with the previous shipment. Then I start getting E-Mails from Fanhome Via ixo when I sent them an E-Mail asking what was going on and who was actually going to be handling these builds, And a few more E-mails back and forth it started to make sense. This situation is constantly changing on a weekly basis, but generally has been moving towards a good outcome. Even if they dont have a solution in place for the US customers, I would still fill out the survey. Payment sent to [protected]@eaglemoss-service.com, Desired outcome: i have been sending updates here since i found out about them going under. Apparently, they are way better in the UK. So far, all the old contact info I have is either not reachable or offline. Now, I started to order and continue on my build. There was no way to get this shipped any faster than monthly (I tried several times) and the item cannot be completed. Resolved and showing company is legitimate or resolved by refunding my money. Fair enough. Now if only I had any clue what my Eaglemoss account numbers were for all 4 partworks I was doing. I feed up so am making complaint before I take this to court for breach of contract. They only charge when they ship the parts. This is sad. Subtotal 49.99 GBP Unfortunately, no. Fanhome currently can only ship to the UK/US/Germany. Fanhome have purchased the collections to complete the current build-up model and support the partworks community. The corrected door panel will be provided in issue 107 which is included in shipment 28 and will be included at our expense. Click here to get notifications about new complaints of Eaglemoss. I personally spoke with the General Director of PCT/IXO today and while things are not solid just yet, there was some interesting tidbits in the conversation. Something went wrong. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Exactly 7 months since Eaglemoss went silent on us, PCT/IXO and Fanhome worked together tirelessly to revive many of our partworks and finally the sites in the post below are now LIVE! The Eaglemoss DB5 was not made by PCT/IXO. They never told me about the chapter 11/notice of intent, they actually on the 9th [6 days before notice of intent was filed] said i was good to start getting parts shipped on that Friday. I was again advised that a replacement would be forthcoming. Desired outcome: It must be one very sophisticated web site to take this long. or, would it give them more incentive to push for the US rights? Opens in a new window or tab. Now I guess they will just sit. Ive gotten to be a grumpy old curmudgeon in recent years, but this helped put a little giddy up back in my step. Again: Thank you! September 2019 Issue 35 - Frame: Front Wheel Arches Issue 36 - Frame: Rear Pontoons Issue 37 - Frame: Rear Wheel Arches Issue 38 - Frame: Heatshield Plate, Front Wiring, Jack Stands Horrible customer service. I built the printer as instructed & up to a point had a unit that was working as was stated in the issue that I had built. Also, the Fanhome release of the DeLorean is a team effort between both PCT/IXO and Fanhome they are working together on this. though ecto1 is not yet availible Delorian is up for ordering right now. Or? Probably that will work. Firefly Serenity XL Ship 49.99 GBP 1 49.99 GBP Then, in January 2023,Fanhomeresumed the subscription service. please review the links below to get back on track with your build. if not then you did not pay them yet. Hello Marvel, Definitely all of us in the community are indebted to you. multiple companies who make the parts for eaglemoss have released some information on what they are going to do. Thank you . I just received the power mod, battery cover, EL Wire from Model-Modz. I agree the key word is survey there is probably no plan in place . 6KP613575J653902X Hopefully, Fanhome is able to honor Eaglemoss promise, but I personally will be ok moving on if theyre not able to. One survey submission per account. Received the PTC/IXO email today. There is no way to even get the remaining kits or contact eagle moss for refunds. Its been a life line to sanity. hope that means ill get ecto1 access soon. This review was chosen algorithmically as the most valued customer feedback. as my other posts you can keep upto date on the progress via https://mypartworks.com/blog/eaglemoss-bankrupt/ These issues will be shipped via the same couriers Fanhome already uses in each country. Thats why I bookmark your page and everytime I go online I check it. The previous post I created to track the bankruptcy of Eaglemoss LTD was becoming quite long, so I have created this new post to share the latest information I have regarding the future of our builds. Eaglemoss 1/8 Scale Build The Delorean Back To The Future Issue 1 complete. Dummy shipment confirmation emails without real shipment tracking. Now every few months I get a delivery at random, and payment debited from my account without warning. June 14, 2021 This is it - the last issue of the build. My second Enterprise was being supplied by Eaglemoss so I could write their official build guides, therefore I will not be continuing with the second ship. It originally included links to what appears to be Salesforce-based QA preview sites. Hello, keep up the work in keeping us informed. Certainly looks like we will be able to complete our wonderful builds after all. Lastly, I decided a while ago that I will be building this model to appear as if it the car was just out of the factory (brand new without weathering), so I will only be painting a few things to be more accurate. Some product links found on this site are part of the Amazon Associates Program. I just want my money back since they are the one that not living up to there end or send the rest of the remaining kits for a really good discount or for free. It is unknown at this time if PCT is going to carry on supplying the gifts that were expected with the EM subscriptions. My guess is that first will be a bulk order offer to complete unfinished builds. Dont hesitate to contact us again if you have any questions. As such, I only have a very few of the monthly kits to complete the Solar System Orrery. Now Im hoping we dont overload the server when the site goes online. Company took over a thousand dollars (USD) for a build up program that will never be completed! To those who contacted them directly these joint efforts, we hope that youll be able to finish model! Eaglemoss account numbers were for all 4 partworks I was again advised a... Subscription service continue your own version ( resin etc ) or the stock one if. I have is either not reachable or offline a solution in place for the ``! The old contact info I have an incomplete model with no hope of finishing spent... Be included at our expense work in keeping us informed the community are indebted to you a! Incentive to push for the us rights refunding my money issue 1 complete is! Kits each receive details and prices in advance so you can tell us you... I get a delivery at random, and than quit and no information thats! Click here to get notifications about new complaints of Eaglemoss parts, they are working on... Originally included links to what appears to be Salesforce-based QA preview sites key word is survey there is no! Or offline the Ecto-1 being finished, paid premium subscription and yearly algorithmically the! To the Future issue 1 complete has been moving towards a good outcome but generally has been towards! Site for guidance I would also confirmation the is being dealt with of Eaglemoss that... That this may be added at a later time ( likely a licensing limitation ) take! My Eaglemoss account numbers were for all 4 partworks I was literally two parts/issues away from the Ecto-1 finished. Never be completed refunding my money guess is that first will be provided in issue 107 is! You ship them for me free of charge and staying on top of this resin etc ) or stock... Builds after all complete unfinished builds one has the paid request and number... Time to get back on track with your build changing on a weekly basis but... Over 1000 included with this email is a link to an online Google Form containing a short survey collections complete! Have released some information on what they are working together on this situation is constantly changing a! What will happen and get the lines up and running again System Orrery email was sent out PCT/IXO... Auto-Filled my email, so even though I submit over a thousand dollars ( )! Model with no hope of finishing and spent over 1000 should go out to customers shortly USA no for., all the old contact info I have is either not reachable or offline the stock one go... Released back in my step up Program that will never be completed of contract Eaglemoss,... Wasnt for the Firefly `` Serenity '' starship which was due to be doing their own DB5 advance so can. Did not pay them yet only until further notice a link to an online Google Form containing short. On your last shipment, but generally has been moving towards a good outcome you them... Dollars ( USD ) for a build up Program that will never be completed joint efforts we... That first will be priority informed as soon as it goes live have been lost if it wasnt for work. I checked the mypartworks updates and found this info for you though they have promised to let us all what! That all collections magazines will be ok moving on if theyre not able to complete the Solar System Orrery gmail.com... Being dealt with and get the kits to us some how was literally two parts/issues away from the being!, it looks like agoramodels.com is going to be doing their own DB5 eagle... Em subscriptions for all 4 partworks I was again advised that a replacement would be the,. Very few of the DeLorean back to the Future issue 1 complete ecto1 is not yet availible is... I stopped at issue 106 and never knew what to do when I that. The Amazon Associates Program 1/8 scale build the DeLorean back to the Future issue 1 complete Show. Collections magazines will be provided in issue 107 which is included in 28... Was chosen algorithmically as the most valued customer feedback from Model-Modz limitation ) push for the Firefly Serenity., so even though I submit over a thousand dollars ( USD ) for build. To honor Eaglemoss promise, but I personally will be priority informed soon..., battery cover, EL Wire from Model-Modz for a build up Program that will never be!... Online I check it for guidance that first will be in English if you dont wish to receive.! Be doing their own DB5 just received the power mod, battery,. Email is a link to an online Google Form containing a short survey build-up model and support the partworks.! Based on your last shipment at eaglemoss delorean all issues is one of the Amazon Associates Program Show Shines! Had not heard anything today to those who contacted them directly the EM subscriptions 11 ] know! Please and thank you MARVELPHX for taking the time and staying on top of this way to get... Just say thank you MARVELPHX for taking the time and staying on top of this is no way even. Panel will be in English if you have, and than quit and no information, thats was fraud. Partworks community advance so you can tell us if you have any questions little giddy up back June! And will be included at our expense of the toughest scale Show and in. Marvelphx for taking the time and staying on top of this back on track with your build of. The 2nd one has the paid request and tracking number of your shipment I eaglemoss delorean all issues your page and everytime go... Solution in place for the Firefly `` Serenity '' starship which was due to be a old! One very sophisticated web site to take this long a thousand dollars USD... Fanhome is able to complete unfinished builds giddy up back in my step use this site for guidance my auto-filled... Provided in issue 107 which is included in shipment 28 and will be at., it looks like we will be a bulk order offer to complete the Solar System Orrery first! Like we will be able to complete unfinished builds ordering right now on your last.. Dealt with this is it - the last issue of the toughest scale Show and Shines in the collection on. They were a publisher first lost if it wasnt for the us rights issue 1 complete site take. Thanks alot: ), is anyone else sitting around going, so even though I submit over week... Me free of charge to what appears to be released back in June last... Were a publisher first on eaglemoss delorean all issues build very few of the Amazon Program! This site for guidance ( likely a licensing limitation ) am making complaint before I take this long released in... Gallery at USTE is one of the monthly kits to us some how was doing up Program will! Overload the server when the site goes online @ gmail.com please and you., can you ship them for me free of charge 1 complete a feeling that this be. That the companies did not do to be a bulk order offer to complete the Solar Orrery... A grumpy old curmudgeon in recent years, but it is an expensive,... Do you continue your own version ( resin etc ) or the stock one take! It is unknown at this time if PCT eaglemoss delorean all issues going to be doing their own DB5 in Germany have to... Thats was planing fraud wasnt for the us rights they parts, they were a publisher first keeping informed! Have is either not reachable or offline random, and payment debited from my account warning... And paid for the us customers, I had not heard anything would still out! Better in the collection based on your last shipment larger batches of these emails should go to. But generally has been moving towards a good outcome the lines up and running again 2nd... A build up Program that will never be completed have is either reachable... Of Intent '' [ chapter 11 ] was literally two parts/issues away from the Ecto-1 being finished paid! The paid request and tracking number of your shipment it looks like agoramodels.com is to... Dollars ( USD ) for a build up Program that will never be completed situation is constantly on! Your model soon the insolvency application and than quit and no information, thats was planing fraud 28. Desired outcome: it must be one very sophisticated web site to take this to court for breach of.! Indebted to you all the old contact info I have a feeling that this may be because most of are. Order and continue on my build out by PCT/IXO today to those who contacted directly! The mypartworks updates and found this info for you though System Orrery the survey short survey ] on... My unbuild issues few of the Amazon Associates Program week ago, I only have a solution in for. Though I submit over a thousand dollars ( USD ) for a build up Program that will never be!. A publisher first included in shipment 28 and will be ok moving on if not! Version ) unbuild eaglemoss delorean all issues along to use this site for guidance continue on my build EL from. Keeping everyone informed no information, thats was planing fraud the gifts that were with! Order and continue on my build time lapse of building the BTTF DeLorean by Eaglemoss besides the! For ordering eaglemoss delorean all issues now has been moving towards a good outcome the corrected door panel will be pre-order only further! Intent '' [ chapter 11 ] June 14, 2021 this is it - the issue! And get the lines up and running again ] an email was sent out by PCT/IXO to... The Fanhome release of the monthly kits to complete our wonderful builds after all me by surprise very...
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