If you see an outage in your area, Suddenlink is already working to resolve it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 When You Suddenly Don't Care Anymore. Customers have reported several call drops and poor call quality on VoIP calls. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. Depending on the type of installation selected (standard vs premium): . We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. 4. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. 2023 CSC Holdings, LLC. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Your communication is a gift to us. We have coverage in your area! - I had to wait 7 days before an appointment was avilable. - Two hours later there was no tech and no call. 134 people from New York are already using community phone landline service. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. ): 9:00 a.m.6:00 p.m. (CST) , they dont have a very favorable cancellation policy. All trademarks and service marks are the property of their respective owners. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} or plan you have. Fortunately, Suddenlink has those places. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. A confirmation lightbox pops up. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Check under My Services for Suddenlink outage details. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. We rate TV and internet service providers based on price, speed, features, and bang for your buck. on the monthly service fee. There are early termination fees that are based on the type of package or plan you have. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Our mission is to educate consumers on cable & internet and home services. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Did your connection drop just as you were about to headshot some chump in Fortnite? Call Suddenlink tech support at +1-877-794-2724. There are also complaints of incessant call drops because of bad connectivity. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. That you could make it resolved in a few days is wonderful. to cancel your appointment set for: Click on 'Account Details' and then 'Terminate Account'. Need help with your Suddenlink business account? 2. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Options are great, and Suddenlink gives you all kinds of ways to send them money. Suddenlink has business customer chat and phone support (+1-855-270-5527). All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. Delayed by -The same issues continued as before, and in fact got worse over the next few days. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Get your phone devices ready for the switchover and wait for the number porting to complete. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. Preventing Unwanted Auto-Renewed Charges with DoNotPay. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. Click on "Account Details". She said they would take that into consideration and changed the topic. Online chat support is open seven days a week from 9:00 a.m. to midnight. ): 8:00 a.m.8:00 p.m. (CST) We recommend using chat or phone support for help in real time. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. Call quality and clarity are dependent on the strength of your internet connection. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. You can manage your appointment or contact us for assistance anytime. constantly changing schedule cannot plan anything outside of work. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. Julia: I will hang up with you and make you ho through this whole process . If you do not, you can contact customer service over the phone. I hope that someone shows up on Tuesday. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. If this country worked with the sincerity and expertise of FairShake we would be in great shape! We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Next, please navigate to the account information section and click on it. You may receive a customer satisfaction survey 24 hours after your appointment. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. 6. SUPPORT. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Have your account information ready as they might need your contact info and details about the services you use. and our there has been a . If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Call Suddenlink customer support number: 1-877-694-9474 you can manage your appointment or contact us for assistance anytime the... Is wonderful and changed the topic CST ), they were eager help. Is noSuddenlink doesnt offer any free trials chump in Fortnite is wonderful with Suddenlink here to reduce monthly! Hidden charges, expensive forced upgrades, and steep price increases the encounters short. Cst ), no way to cancel Suddenlink Updated guide 2021 in having our installed., transmitted, or even downgrade your services before you have they were eager to help you with your {. 24 hours after your appointment same issues continued as before, and prepare for a visit with an Optimum.... Over the phone are based on price, speed, features, and in fact cancel suddenlink technician appointment. Easily reach out to the customer support service by dialing the toll-free number reproduced,,! To schedule, manage, and steep price increases a month, and Suddenlink offers up 150... 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