Is this the problem in Safe mode and also when you boot into DOS? Restore your Chromebook to factory default if the keyboard problem remains persistent. Go to Settings > Device > Keyboard and review the functions of the special keys. Since your Chromebooks built-in keyboard isnt working, youll need an external keyboard to perform a factory reset. Log out of your Chromebook. Help the opposite characters work together to travel across dangerous platforms. Contact your Chromebook manufacturer or visit a nearby computer technician to have your device checked for hardware damage. The numbers all work when using an external keyboard plugged in. This was the one suggestion that worked for me (thanks AGAS_! Tags: only keys 5 and 6 working Quick reply houssemm What's DOS? The only keys thats work are the numbers, letters, capital lock, and tab. Same issue with 5 and 6. Could you also give us your hardware specs, is this on a desktop with a standalone keyboard or is this on a laptop? is changing the windows keyboard settings? The driver will be automatically installed after the computer restarts. Exit guest mode and try the fixes below if your keyboard still doesnt work. ), Google has substituted a row of various dedicated keys. Change Keyboard Input Method Your Chromebook may display characters different from what's on the keyboard if you're using the wrong keyboard layout/language. Scroll down to the Device section and click Keyboard Settings. Keyboard's number keys not working, driver reinstall did not work. You can now use function keys as you used to before. Update and reboot your Chromebook, and check if that gets the keyboard working again. Click the button below to subscribe! The two-tone design fits . First was sure it was a prank to have me like an idiot pressing buttons but tried AltGr+Ctrl+Windows and everything went to normal. The Launcher key (also called the Search key) The Ctrl key The Alt key The Escape key The Backspace key The Assistant key (on Pixelbooks only) Each key can be remapped to handle. I saw few solutions on the internet, like press Control+Alt+Fn key and press on all the buttons, and it helped me, but the problem come back again after some time. Could you try this out - add a new user account, restart and select the new account to log into, Doing this solved it for someone with a similar problem. Insert a plastic paperclip in the hole to reach the reset button. I cannot pinpoint a particular cause as to what triggered the problem initially. So can I be sure that this is a hardware problem? Chromebook 101: whats different about the Chromebook keyboard? And what makes things even more confusing is that the. Vendors will NOT be approved unless there is an active post to respond to. One thing you could try is to boot a live ISO and see if the issue persists. For a better experience, please enable JavaScript in your browser before proceeding. Alternatively, hold the Ctrl + Shift + Q + Q keys (press the Q key twice). Note: You may not find the Browse as Guest option on your work or school Chromebook. The on-screen keyboard may make get in the way of some functionality, so here is what you need to do to disable it. Step One - Test if On-Screen Keyboard is workable Step Two - Disable all Keyboard shortcuts and enhancements Step Three - Test keys with Notepad Step Four - Check Drivers Step Five - Disable gaming mode Step Six - Try Keyboard Troubleshooting Step Seven - Check if the key works under Command Prompt Step Eight - Clean the Computer Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook. It seems to be a common problem where the numbers 12347890 dont work on the number row, but do work when the numpad is being used. These are powerful mini computers that are sitting in our pockets with the right accessory. Open the Chromebook Settings by clicking the time in the lower right corner, then selecting Settings. HPs were notorious for this and the ribbon cable would be mangled where you could tell they were not assembled correctly. Found in a forum that press and hold for while like 5 to 10 secs Control+Alt+Fn key (or Windows key instead of Fn) may solve the problem to my surprise. Help Desk Geek is part of the AK Internet Consulting publishing family. How can you check the battery info of 2.4ghz wireless peripherals on windows 10? Press and hold down CTRL. On Wednesday 6th December 2017 I recontracted my Internet/Phone/Yes TV by Fetch Mighty with the Local/National Calls from Optus for a month. If someone know exacly how to solve it i I will love to hear it Me too, nothing found to resolve the problem. Pry the keycap off the unresponsive switch, hold the keyboard upside down, and blow out the switch using canned air. The waffle pattern on the back of the keyboard to add some rigidity ended up eventually pressing on and breaking the ribbon cable. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! A new keyboard may be your last resort, replacing the keyboard is simple on this model: Register a free account to unlock additional features at BleepingComputer.com, Hold down the Power button for 30 seconds, Re-insert the battery and plug in the AC Adapter, Press the power key to turn on the notebook, Quickly press F10 to enter the BIOS menu (if you cannot get the BIOS menu to appear, turn on the notebook and repeatedly tap the ESC key to launch the Start-up Menu), In the BIOS menu, Press F5 to load the defaults (this is sometimes F9, but the menu at the bottom will show the correct key), Use the arrow keys to select 'Yes' and hit enter. Definitely strange. my acer laptop key number nine is not working what should i do ? The slim-bezel design fits more screen into the compact . Acer Aspire 7741 Laptop Key Replacement. Check if this solves number keys not working on Chromebook problem. I feel like it's kind of the equivalent of blowing into an Atari cartridge that isn't working (sorry if you're too young for that reference,) but my first instinct is to re-seat the kb ribbon cable and make sure it's routed properly without any kinks. 3. Your Chromebook is now back to factory default settings. 2. Looks like the keyboard is broken or the cable that connects the Sodiq has written thousands of tutorials, guides, and explainers over the past 4 years to help people solve problems with Android, iOS, Mac, and Windows devices. If your Chromebook batterys detachable, shut it down, and remove the battery. the same exact problem, with only numbers 5 and 6 working. Hold both keys down for 10 seconds. yes , I have. Developer: FreeGamesWow Series: This game is part of a series: FireBoy and WaterGirlFireboy and Watergirl 3. Before you do from your Chromebook before resetting its hardware. What is the make and model number of the keyboard. Go to settings and click on the blue About Chrome OS at the top or type chrome:help in the omnibox/address bar. You need both a mouse and keyboard for it to work, it doesn't work with just one of the two. How to video - You only need to take out the battery, unscrew a cover and remove 2 screws, then the keyboard can be flipped out. I have tried the various solutions here (holding ctrl + fn +alt or ctrl + win + alt, as well as pressing several number keys together several times or holding them down) and nothing works. Search + Alt + m (or) Also on the number keypad, the number is not working either. The Chromebook will boot to Developer Mode. softwareproblem (unlikely but possible). By signing up, I accept the terms of the Acer Privacy Policy. Welcome. Please perform power wash, But still if the issue not fixed, Kindly visit the following for the support:-. I am using EN united states and Hebrew (modern) Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. However, what exactly did this do? moving a little plastic slider on the connector. Please either send a copy of your badge/organization credentials or send an email from your work email (just include your username) to reddit@k12sysadmin.net the account will be reviewed. Your Chromebooks keyboard may fail to register keyboard input if its dirty or water-damaged. I'm not too confident that it may be your issue by the way you described it, but it is easy enough to test! cable.Do not use any force - often you have to unlock such cables by To do an EC reset on Chrome OS, follow these steps: Power down your Chromebook using the "Shut down" function. Numbers do. Instead of the usual numbered function keys (F1, F2, etc. appears), If you can successfully enter the BIOS by pressing F2 and Google has tweaked the keyboard of its Chromebooks in ways that emphasize how Chrome OS differs from Microsoft Windows and Apple macOS. Open the Chromebooks status tray and select. Is there any solution to it. Apologies I so didn't see that. There does not appear to be any sillage under the keys. Select the time in the bottom-right corner of the screen to open the ChromeOS status tray. Does an external USB or Wireless keyboard work properly ? And more, Learn how to make your Chromebook accessible, Go to previous page in your browsing history, Go to the next page in your browsing history, Open the link in a new tab in the background, Open the link in a new tab and switch to the new tab, Drag the link to a blank area on the tab strip, Type a web address (URL) in the address bar, then press, Switch windows between screens (when your Chromebook is connected to a monitor), Reload your current page without using cached content, Save all open pages in your current window as bookmarks in a new folder, Navigate to selected section in the Developer Tools panel, Open the Console tab in the Developer Tools panel, Navigate to selected selection in the Developer Tools panel, Delete selected Autofill suggestion when filling out a form, Open the status area (where the time appears), Paste content when clipboard menu is open, Paste content from the clipboard as plain text, Dim keyboard (for backlit keyboards only), Make keyboard brighter (for backlit keyboards only), Indent the current line by one indent unit, Dedent the current line by one indent unit, Turn ChromeVox (spoken feedback) on or off, Highlight the launcher button on your shelf, Highlight the previous item on your shelf, Open the highlighted button on your shelf, Remove the highlight from a button on your shelf, Open right-click menu for highlighted item, Move an app icon up, down or to the side in the launcher, Move an app in or out of a folder in the launcher, View a different window in your current desk, At the bottom right, select the time. We recommend backing up your files to Google Drive or an external storage device before resetting your Chromebook. The most popular method is by pressing the Refresh + Power keys together. ), did a good amount of research on a corrupt user profile that was fruitless. We will never spam you, unsubscribe at any time. The Touchpad dialog box appears. Borrow a keyboard from a working system and see if that helps! People have tried swapping ports, swapping keyboards, updating drivers, but still have the problem. Open, save, and delete files The keys are: 1.q.a.z.3.e.d.c.4.r.f.v.5.t.g.b.`. In addition, also the down arrow, right arrow and left alt work the same way. Release the Power key. Press and hold down SHIFT. 10 Fixes to Try. This loads your Chromebook settings into a Chrome browser window. Laptop Repair Acer; Acer. If not, your Chromebook has a hardware fault; contact the manufacturer for a warranty repair if it's less than 1 year old and still under warranty. 1111222233334444555566667777888899990000 Number pad off (keypad) To test if the keyboard is working properly. This simple (if little-known) tip will work backlit keyboards on all Chromebooks that have them, including the Google Pixelbook, Acer Chromebook Spin 13, and the Asus Chromebook Flip C434. Sections of the keyboard just start failing. The former launches the Chrome OS app drawer; the latter brings up a search box. GREAT ENTERTAINMENTWatch anyway you want. I did try the hard reset. Contact Your Chromebook Manufacturer Over the last couple of years, we bought roughly 1000 Chromebook 311 R721T laptops. Nothing makes any difference. Install Android apps And what makes things even more confusing is that the layout of the keyboard can vary depending on the model of Chromebook you are using. Maybe someone knows a microsoft secret key stroke combination to fix the problem. Acer Community User Agreement. Select the system tray from the bottom-right corner of the Shelf and click on the Power icon to shut down the system. To fix it when a mechanical keyboard key isn't working or is unresponsive, unplug the keyboard or remove its batteries before trying to fix it. Problems with your Chromebook user account can cause keyboard issues. that same thing is happening to me, with the same keys, how did u fix it. Reset password using a UK keyboard but PC wants a US keyboard, PC wont wake up using mouse and keyboard. Include a link to that post in your request if you are a vendor. Press and hold the Refresh key. Learn how to choose your keyboard language. Follow the on-screen steps to sign in with your Google Account, and set up your Chromebook. Change the function of one or. Open the keyboard Open the keyboard in Settings Open the keyboard in tablet mode Use the keyboard Use accented letters Type text by speaking Apply or turn off personal info suggestions. You can take the compact and light Asus Chromebook CX1 Laptop anywhere with you. Wait for 2 to 5 minutes, and then turn it on. Not specifically that model, but we've run into a ton of "some keys not working" on a lot of . STAY SAFE ONLINEEnjoy a . Then press and hold the Ctrl, Alt, Shift, and R keys. Try a different cable and clean the keyboard. Unfortunately a change of keyboard has not corrected my problem; leading me to think it is software related,but that's all I can ascertain Hi, I am having this same issue and have tried ALL of the above suggestions including holding ALT,CTRL, AND windows key. except 5, 6 no other keys work. That works sometimes! You should be using "Compaq CQ58-241SA" to search as that is the correct model number. I think it's not working. On my keyboard they both work when number pad is used and when its not used only number keys work. Not much for us to go on here since you are behind a vpn and we have no idea where you are. We are excited to have you as part of the community. Release both buttons when your Chromebook boots up. Obviously the issue is still there, but it works for a while, especially since the real fix would be replacing the entire keyboard because the keyboard side of that cable isn't detachable. Here is what you need to do to disable it: only keys thats work are the,... Us your hardware specs, is this on a desktop with a standalone or! All work when number pad off ( keypad ) to test if keyboard! Q + Q + Q + Q keys ( press the Q key twice ) CX1 laptop with... Great guides, tips and tricks on a desktop with a standalone keyboard or is this on a?... The slim-bezel design fits more screen into the compact on windows 10 and R keys active post to to! 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And light Asus Chromebook CX1 laptop anywhere with you resetting its hardware usual numbered function as. Used only number keys work built-in keyboard isnt working, youll need an external USB or wireless work! Be sure that this is a hardware problem the most popular method is by pressing the Refresh Power..., but still if the issue not fixed, Kindly visit the following for support. To Google Drive or an external keyboard to add some rigidity ended up eventually pressing on and breaking the cable! Keyboard plugged in working, youll need an external USB or wireless keyboard properly... Keys 5 and 6 working Quick reply houssemm what & # x27 ; DOS... Tray from the bottom-right corner of the usual numbered function keys as used... You do from your Chromebook Settings into a Chrome browser window is what you need do. Us to go on here since you are behind a vpn and we no... Your keyboard still doesnt work up eventually pressing on and breaking the cable... Did a good amount of research on a corrupt user profile that was fruitless were not correctly! The only keys 5 and 6 working Quick reply houssemm what & # x27 ; s?. 1000 Chromebook 311 R721T laptops visit a nearby computer technician to have as!