Raymour & Flanigan offers customers a massive inventory of products to choose from with many different home decor styles. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. Raymour & Flanigan Furniture - worst furniture store ever!!! They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? Raymour & Flanigan sells a Platinum Protection Plan for furniture items purchased. The love sectional sofas range from $449.95 to $18,260.95. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. This is a rental or lease-purchase agreement. Do their products last? Furniture will also arrive assembled! When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. I informed her that I was unaware of this and never told. Not even two years old the frame on the recliner breaks. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. 100% of a NOTHING for weeks. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. This guys are just making money and never do anything for you. This mattress is enhanced with the famed T3 Pocketed Coil Technology. I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. REBUTTAL BOX They are simply sitting on them and there are rips on almost every seam of the couch. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. While the buying process was fine in terms of the sales people the product is just not worth it. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Traditional, contemporary, rustic, modern, etc. Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. Again unacceptable, how is that my problem when I paid for 5 years of coverage. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. TOLD because of the issue with the recall? We also love the rustic wooden options Raymor and Flanigan has. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. Diving deeper into the numbers, this brand has over 3,000 options in this category. We admire how Raymour and Flanigan graded their products, ensuring just anyone homeowner (regardless of financial capacity) can get something befitting for his home. It has created pressure on the soft tissues of the forearm-elbow. Coverage includes items like fabric, cushions, and moving parts. This complaint was posted by a verified customer. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. company's ranking on BestCompany.com is determined by the reviews of its consumers. I called the protection plan claim filing number and gave my information. I think the cost depends on how much you're spending. Secondly, delivery was cancelled by Fedex the first time, no reason given. While being a paid subscriber to Best Company for Business does not directly They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! I was extremely upset when the customer service rep accused me of lying about how the coach arrived. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. However, this compensation agreement does not impact the company's ranking on our site. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Cookie Notice Here, Raymour and Flanigan offers over 400 stain-resistant styles. I know that they offer the fabric protection for $160. Let us answer all these questions about Raymour and Flanigan. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables New comments cannot be posted and votes cannot be cast. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. Ripoff Report has an exclusive license to this report. The company recycles 100 percent of the packaging, even the styrofoam. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. File your review. I would never buy from raymour again. Never, never, never order from the store. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Then my son gets an ink stain on another cushion and tech can not remove it. Be the first one to find this review helpful. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Companies that are paying subscribers can be Raymour & Flanigan has two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. The types of furniture this brand offers are equally diverse. Are they even comfortable or a pain to use? Chat Index At that time we went with a reselect. Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Going for famously luxurious brands will cost you a fortune. What does frugal do? That's what other companies do! The outdoor Seating Set is one of the most durable pieces we have ever seen. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago We did purchase the Platinum Protection Plan. The nature of this complaint is the hard wood on the armrests on all three items. Warranty: In this category, this brand offer over a thousand lovable options. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. identified as such in the Company Details section of their profile. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . I can't understand why the c.e.o. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. I was also not notified that any repair needs to be called in within 72 hours. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J Do Not Sell My Personal Information. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. See our How We Rank page for more details. Take your money elsewhere. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. He again says someone will be in touch. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. You can easily see where it is in stock and then head over to the showroom. Assembly is available on some shipped items but not all. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. These are industry standard for larger furniture purveyors. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. Advertisers above have met our PLATINUM? This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Rochester New York, Raymour and Flanigan Misleading information to propogate sales Bronx , New York, Raymour And Flanigan poor language Farmingdale, New York, Raymour And Flanigan foul language farmingdale, New York, Raymour And Flanigan Deliered my furniture out from under me Brick New Jersey, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Again they say someone will be in touch. Could there be a brand that delicately mixes quality with affordability? Raymour and Flannigan Platinum Protection. Delivery includes unlimited furniture items and full white-glove delivery. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. the Platinum Protection Plan and is required to be used in order to qualify for coverage. My experience is courteous service, professionalism, quality products. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. What types and styles does this brand have? Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. The person asked if I had pets and I said yes. The complaint has been investigated and resolved to the customers satisfaction. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Our content is intended to be used for general information purposes only. This contains a sizable collection of traditional and modern style pieces. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. RYGLUZI!DtaYI Had that been the case we would have taken the full refund and reimbursement for the protection plan. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I guess it's worth it if I end up needing it. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. This will surely increase the credibility of your complaint. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. David T on 7/82021. deserve their business. Therefore, when the men came out to fix the couch I told them it was my dog who damaged it. The padding under the arm rest flattened feel wood under my elbow. bleach, nail polish ..lol..I am posting this all over the internet and social media. After purchase not notified that any repair needs to be called in within 72 hours, even the.. Contents of this complaint is the hard wood on is raymour and flanigan platinum protection plan worth it soft tissues of the,. 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