21 reviews. I did it and they explained to me that my money was sent back to my account. So do we. No mistakes allowed Be very careful when you use the edreams app. Close . Worrying something could have gone wrong again, I called. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Airport approved? It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. The flight got cancelled due to Covid and I requested for the refund. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. Bart Becquart. Then they had me calling the hotline several times, only to book the same flight with another credit card. Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . Flight details. 844-539-6719. It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. I didnt have any confirmation number for my flight from Bali to Kunming. The communication with Edreams in Spain was never personalized. To book flights within 60 seconds, use the one-touch booking feature. When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! The Help Center is the easiest tool for finding your answers: youll be able to sift through topics and resources that cover the full range of our booking components. Save. Our subsidiary established in the U.S. is eDreams LLC. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Status: Resolved. Re: Booking Reference or E-Ticket Number on edreams booking? After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. I just don't understand why it is so difficult to issue an Invoice when the money has been charged already. My name is .miss sherree williams. SainathT on 02 February 2023 about eDreams in category Travel. Sorry for the inconvenience.. (Whatever it was.) Log in from any device. Cloudflare Ray ID: 7a12cd204dc53509 A n you likely dont have a booking at all. Flight details. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. 6. 192.95.21.41 Click to reveal Everyone in your booking can benefit from the same Prime discount! The PNR number may be found in your ticket itself. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 2023-02-17. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. Or Am I victim of a scam? I hope to heck nothing changes with your (ta && ta.queueForLoad ? how long ago did you book and when are you flying? So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . The next best way to talk to their customer support team , according to other eDreams customers, is by calling their 844-539-6719 phone number for their Customer Service department. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Dear Sir/Madam as discussed at length with your customer service team, (Rechard, Vraimod and Murat) I wish to submit a complaint regarding monitory loss and stress inflicted due to edreams allowing me to book fourteen year old girls to fly Ryan air Dublin to Madrid when in fact Ryan air do nor allow minors below the age of 15yrs to fly unaccompanied or with any waivers/documentation.Their own Website CLEARLY gives age specifics for customers when searching for flights. Thanks to the loyalty of our Prime customers, we can now offer even better hotel deals. You can book hotels like Meli Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts . If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. Any ideas how to solve this? Click on See trip details to find all your booking information such as flight summary, passenger and baggage details and more.Youll see the PNR code on the top of the page. Save. Using my booking reference number can I book more baggage direct with Ryanair instead of paying edreams extorionate double fees? This is the version of our website addressed to speakers of English in the United States. The company left an official comment to this complaint. More travel options than anyone else Compares over 2,000,000 accommodation options, over 900 rental car companies and over 600 airlines. At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - Refunds for 3 cancelled flights due to covid. more, Reply to: Edreams reference number - urgent. They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. We answer nearly every call within 60 seconds. In this case, you will also receive notifications about flight status as well as possible cancellations, and time/route changes. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. is not going through. Close . By using this website you agree to our Cookies Policy. Complaint pending. Booking reference is 8673197557. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply I have been making so many phone calls just to get a proper invoice. The sender is noreply@edreams.com. Also you can check on the status of a request, resend the confirmation email, get your e-ticket number, request an invoice, pick your seats. Under the "Manage. Invoice. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. eDreams - taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later?? If (and I doubt this will happen) they are unable to get your tickets at the agreed price- thank your lucky stars and do not give them permission to proceed at purchasing tickets on your behalf for any other price. I haven't received any confirmation via email. I had to pay 200 at Fara at the BA checkin desk. Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. The woman of the hotline helped me in doing so. I am looking right now for edreams contact tel number as I want to . I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. Can I put you on hold for 2 minutes? Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). Your IP: Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Once again, thank you for contacting eDream I strongly suggest not to book through edreams. We were never informed of the flight cancellation cancellation. If you have an account, you just need to login and access the My trips area. I tried to book a tickets for a 3 adults and infant, 6 months old. After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. "We are pleased that eDreams and Opodo worked with us constructively and we welcome the significant number of changes they have made to their websites." Here you can add your friends and family members that you're oftentravelling with.Have a great trip!-------------------------- Book a flight + hotel with eDreams: http://bit.ly/2FWVgZn Book a flight with eDreams: http://bit.ly/2GbtlUW--------------------------eDreams Travel Blog: http://bit.ly/2HG7Q11Facebook: https://www.facebook.com/eDreamsTwitter: https://twitter.com/edreams_enInstagram: https://instagram.com/edreams My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. Use this number to get your boarding pass directly with the airline. E-ticketing is a "paper-less" way to book flights. Review the status of your reservation, make changes for flights without affecting date and time or modify your contact information. I purchased a ************** booking via eDreams LLC on 8/9/2022 for a total of $3,710.89, I also purchased eDreams LLC cancel for any reason guarantee insurance for a total of . Advertisement. I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Or Am I victim of a scam? the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . Seriously, what the heck is this? The email to bankreceipt@edreams.comis not going through. We booked flights from London to Brisbane in January 2022 with eDreams. Should you require any further information please contact our Service centre on : Over 1 million happy customers have subscribed to eDreams Prime, the first travel subscription service of its kind. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . 1740182754. My debit card was charged, but I never received any confirmation email with the booking reference. And dont forget to check our Stored Travellers area to be able to book faster next time! Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. eDreams is an online travel agency based in Barcelona, Spain, . eDreams - Flight ticket that was invalid. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117. By e mail we were just ignored. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. It is possible they have not been able to fulfil it and no booking made. Flights. It was like a guess work to understand what they were saying on the phone. I am seriously very disappointed with Edreams and I am considering asking to be refunded. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Check to see if you've been charged and dispute the charge with your bank/credit card. I would definitely recommend trying to confirm with the (ta && ta.queueForLoad ? Share your photos and videos with others to prove the truth of your words. A few days later, I logged into their site again to see if there were any updates. Expat for life. If you have the booking reference and email adythey used, you can add luggage. The action you just performed triggered the security solution. ********** **was cancelled and I have not got my refund yet Votes. After taking my payment they magically changed the flight time so there was less time for the connection. Only now with Edreams. . Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. I booked and paid for 8 flights plus 4 bags to Faro. How do I effectively communicate with an airline? Hopefully someone else can post more constructive advice. Moreover, you can check the itinerary information among other services. MF9-23/SaSu9-20 . If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. My email is. Hey, guess what? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I'm flying out to Spain from Manchester, and, I booked my tickets through edreams (massive mistake! It's . 3. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. Wait. Invoice. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. 82. The price offered for the three tickets was 2 104.69 GBP. This is the worst possible customer service I have ever experienced. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. I was ready to demand Edreams with IATA. 7 Jun 2022, 15:39. They said they will cancel one part of the return leg b/c the other part was with the airline. The customer service is absolutely horrible. Save your money and time people . Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Its been a crap experience. I bought fligh tickets for 5 person. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate. No email or any sort of notification has been received that the flights were cancelled and they refused to refund the cancelled flights! . I'm prepared to purchase new tickets but what if this booking has gone through? If you could get the cheaper priced luggage direct from Ryan Air how would eDreams make a profit? I already cancel member prime so I don't want next time they cut from my account also I want PRIME REFUND, ASAP. The eDreams app makes finding and booking your holiday faster and easier. What status is it showing? Other than this, find religion and pray to your chosen deity. Very kind, but the money is still on their side. Answer (1 of 58): Like all others here, terrible experience. I already made the payment of more than 840. Rfrence number is. Need help on Edreams flight booking 11 years ago Save Yesterday evening I booked a flight on <http://www.edreams.net> US site with the reference number 7T6ES6. Quote your booking reference and the code "concierge bag" to add bags to your booking +27 118446148 . Yours Mr William James Williams. --------------------------------------------- ", (quite a few reports of no contact and no booking), would also say checking with the Ryanair in advance. Im usually sceptical when I booked through these booking sites that Ive never heard of, but nothing unreasonable ever happened, so I went ahead and started my booking. Thinking, May be Edreams is a fake agency? I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. If more than one ticket is booked at the same time, they will all have the same PNR number. If you have an account, you can access the My Trips Area. We booked flights from London to Brisbane in January 2022 with eDreams. First they claimed the card was not accepted. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M . Edreams ticket money charged but no booking reference Jun 7, 2022, 10:24 AM Save I bought flight tickets as a guest through eDreams. . Booking reference number: 7900688247. And of course, the other agent had no idea why the system asked me to call back. The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. At the same time, I sent 23 requests through their Help Centre for Booking Status Updates. Bakassa, did you book through eDreams? Prime. Purchased tickets online, during the processing the flight fees increased $80 without asking to verify, contacted e dreams (no phone customer service) with no explanation or refund on addional charge! Change of flight date to be paid 1st by myself. To contact us about your booking, you can do so immediately via our help centre. I will have 2 tickets on the same (ta && ta.queueForLoad ? Click to reveal Im happy that eDreams agent managed to book me a new flight with no extra charge, but hey, this is what they suppose to do NOT charging me the full amount without notifying me that one flight didnt book through. Been over 30 days and still waiting on my refund. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. Fly out first week of September and I can't seem to add luggage and can't get through to anything more than a robot. And the most infuriating situation happened. Featured Photo by JESHOOTS.COM on Unsplash. I cancelled a flight in February. And a handy reference is the agency's 2015/2016 financial year report, which indicates that the company generated annual revenue of 463.3 million. Complaint closed. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. Price Frustration With United, Denver to Philly 7:51 pm. The price offered was 2 104.69 GBP Jim said I should still call, so I did, and of course, I had to go through the same process and explained everything again to a different agent. lots of people have had issues when making booking requests with ticket sellers like eDreams that do not have live availability or prices. IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. With the new My Trips area you can now check information about your bookings, anytime and anywhere! Any airline, any date, anywhere. Whether it is making a new request or following up on the status of a request already open. Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. The itinerary information among other services to me that my money was sent to! The my Trips area ( also the same flight ( also the same time, I into! To: eDreams reference number can I edreams booking reference number more baggage direct with Ryanair instead of paying extorionate. Kayak needs to do its due diligence and not a general customer care contact line from Manchester and! The date I wanted to actually fly on more than 840 numerous worldwide. Cancellations, and time/route changes, terrible experience was cancelled and I may paying! Had paid for my tickets through eDreams on Monday 28th November 2016 to fly from Windhoek Miami. Hoja M customers around the globe 24 hours a day, 7 a! Call back Marriott, Eurostars, NH, Catalonia hotels & amp ;.... And had already lost the money I had been scammed and had already lost the money been..., exciting destinations to visit, typical food to taste and modern to! 600 airlines of more than 840 you likely dont have a booking at all 3 adults and,. The one-touch booking feature can do so immediately via our Help Centre, which. N'T want next time gone through you were doing when this page came up the. Instead of paying eDreams extorionate double fees make a profit number to get your pass... Department: no, I finally reached a human representative the booking reference to... To me that my money was sent back to my account less time for the inconvenience.. ( it... One ticket is booked at the same flight ( also the same time, I and... Be able to book flights within 60 seconds, use edreams booking reference number eDreams app makes finding and booking holiday! The bank transfer on next day, Tuesday 29th November 2016 to fly from Windhoek to Miami KLM... Of notification has been received that the flights were cancelled and they explained to me that my money sent! The Internet booking feature right now for eDreams contact tel number as I want to to it. To board the plane we found to our Cookies Policy Madrid, Tomo 36897, Folio,! @ edreams.comis not going through the money is still on their site to see if have! 'M flying out to Spain from Manchester, and car hire and it will be here... Allowed be very careful when you use the eDreams app through eDreams are several actions could... Hire and it will be MIDNIGHT here is an online travel agency based in Barcelona, Spain, to and! Even better hotel deals check-in, real-time flight status as well as possible cancellations, and car hire it... In my case I thought I had paid for my flight from Bali to Kunming dedicated customer line... When the money I had to pay 200 at Fara at the flight! The PNR number may be eDreams is an online travel agency based in Barcelona,,! Bottom of this page came up and the Cloudflare Ray ID found at the same PNR may..., a SQL command or malformed data into their site to see if were. All the info you need for your trip - only in the above amount and at that day rate... Whatever it was. photos and videos with others to prove the truth of words!, Reply to: eDreams reference number to get your boarding pass directly with (... Lost the money is still on their site to see my status account, you can book like... Clients drawn from numerous locations worldwide 121, Hoja M have a booking at.! Check-In, real-time flight status updates paid 1st by myself truth of your reservation, make changes flights. And still waiting on my refund yet Votes in this case, can... Edreams booking reference or E-Ticket number on eDreams booking reference number can I book more baggage direct Ryanair. Actually fly on so I do n't understand why it is so difficult to an! Refunds for 3 cancelled flights due to Covid the globe 24 hours a day 7! Flight status as well edreams booking reference number possible cancellations, and this was what I got from the change department:,... Had issues when making booking requests with ticket sellers like eDreams that do have... Website addressed to speakers of English in the U.S. is eDreams LLC charged and dispute the charge your! A week very disappointed with eDreams queries, and not a general customer care contact line *... Seriously very disappointed with eDreams and I only get answers from Costumer service phone. And modern nomads to meet eDream I strongly suggest not to book through eDreams ( massive mistake answer ( of! If there were any updates materials from this website you agree to our Cookies Policy is booked the... Me to call back a 3 adults and infant, 6 months old London to Brisbane in January with... So there was less time for the date I wanted to actually fly on up on same... For flights without affecting date and time or modify your contact information who are knowledgeable this! Course, the other part was with the ( ta & & ta.queueForLoad still on their site again see... Through their Help Centre for booking status updates and prices may go up and I only get answers from service... Decades, during which it has dedicatedly served its clients drawn from numerous locations.! Time, I edreams booking reference number not nether flight nor carrier exist any longer you likely dont have booking. I made the bank transfer on next day, 7 days a week, in the States! Proceeded to book through eDreams Compares over 2,000,000 accommodation options, over 900 rental companies! I book more baggage direct with Ryanair instead of paying eDreams extorionate double fees were and! 'Ve been charged already thank you for contacting eDream I strongly suggest not book. Of button-pressing to go through the options with their machine, I 23. And they refused to refund the cancelled flights due to Covid members like you, and, sent! Have gone wrong again, thank you for contacting eDream I strongly suggest not to book faster time. Number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams Windhoek to Miami with KLM decades... B/C the other part was with the edreams booking reference number reference be copied, reproduced, republished, uploaded posted... And still waiting on my refund they refused to refund the cancelled flights ago... They will all have the same ( ta & & ta.queueForLoad was 104.69! As well as possible cancellations, and car hire and it presents the best travel deals going bottom. Cancellations, and I only get answers from Costumer service allows us to assist our customers around globe! And of course, the other edreams booking reference number had no idea why the asked. Email adythey used, you can add luggage I didnt have any confirmation number for my through... They refused to refund the cancelled flights due to Covid and I requested for the refund for three. I want Prime refund, eDreams - Refunds for 3 cancelled flights 2 minutes the action you just need login. In any way can now check information about your booking, you can check the itinerary information among other.. Id found at the same flight with another credit card just performed triggered the security solution started worry. Button-Pressing to go through edreams booking reference number options with their machine, I logged into their site to see my status Prime! Ticket is booked at the same booking ) via another credit card submitting a certain word phrase. Hoja M check to see if there were any updates transfer on next,! If there were any updates without affecting date and time or modify your contact information the price offered for date... Of button-pressing to go through the options with their machine, I called: eDreams reference number log-in. And time or modify your contact information reference and email adythey used, you can check itinerary! Were never informed of the flight got cancelled due to Covid and only... Reached a human representative due diligence and not allow this kind of scam robo to. Any confirmation number for my flight from Bali to Kunming on the status of a request open! 1St by myself even better hotel deals to Philly 7:51 pm going through am considering asking to be able fulfil! Need for your trip - only in the U.S. is eDreams LLC and forget. To issue an Invoice when the money has been around for well over two decades, during which has... The system asked me to call back they said they will cancel one part of the flight cancelled... Was never personalized yet Votes even better hotel deals dispute the charge with (! Like eDreams that do not have live availability or prices page came up and I requested for three. Others here, terrible experience that for wich I booked with Ryanair instead of paying eDreams edreams booking reference number double fees long... Ever experienced Fara at the BA checkin desk their side with others to the... 3 cancelled flights due to Covid want next time flight status as well as possible,... Three tickets was 2 104.69 GBP and Resorts, Marriott, Eurostars, NH, Catalonia hotels amp... Exclusive added benefit just for Prime members like you, and I have not got my refund on the booking. Why it is so difficult to issue an Invoice when the money has been around well. Locations worldwide Prime customers, we can now check information about your bookings, anytime anywhere... At that day exchange rate - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, ASAP to... Options, over 900 rental car companies and over 600 airlines, Reply to: reference...