Ofcom doesnt investigate individual complaints from customers, so, although they can provide information and advice, you should always try to let us know first, so we can try to put things right we have dedicated advisors wholl be happy to help. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. However, their pay TV complaints are consistently above the industry average. Learn more, Have I helped? The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response. Lost all connectivity? If you contacted us by phone, we'll try our best to resolve your issue on the call. Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. You can contact us by phone, online or by mail. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. This was one occasion where I was a lot, lot more than rude. First, check out our Help pages you might find a fix online. Their Livingston Contact Centre opened in 1989 and is now their biggest call centre. I think Virgin should train the staff in india and Philippines to understand different regional and national accents a bit better. Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower Their technical support, customer service, billing and admin helplines are all routed through a Watford number, the location where their headquarters are. Virgin Media's customer service hours are 8am to 10pm. A tip for those determined to get through on the Virgin Media Live Chat: be as awkward as possible. Please keep in mind that this isnt part of the formal complaint process. Common customer complaints about offshore staff tend to relate to communication barriers or call scripts. on 17-02-2022 21:22 I really need to speak to the UK call centre urgently and it is impossible to get hold of them. For more information please see our privacy policy. Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites. Because racism is nothing to do with it. Talk to other friendly customers and members of the Virgin Media team. We've asked you to rate your provider . But if you cant see anything wrong, then you should get in touch with customer support for further assistance. i kept explaining to the call center worker i need customer servises because i need now to register as Vunerable customer as i receive basic . She advised that I couldn't get new customer rates so would need to pay 44 for a month of broadband and then I could have a new customer contract. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. Youve got various options for getting in touch with Virgin, including a call centre or live chat. Cons Moved contract to outsource Our team is available Monday until Sunday, 8am until 10pm. Is your Virgin Media app not working as it should? To use their live chat, visit the Virgin Media contact page, select the option that best fits your query and enter your message in the live chatbox. The best way to avoid Indian call centres is not to use a service provider that has them simple! You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. If you need to contact the Virgin Media customer service team by email then all you have to do is log into your Virgin mobile account and then go onto Compose and you are on your way to email the team. . Travel news and alerts. You might find a fix on our Help pages. including creating more than 1,000 customer care roles in the UK last year, and will be . Your case will then remain open for 28 days after we have contacted you with our proposed resolution. Virgin Media and Virgin Mobile had the longest average customer call waiting times, Ofcom has found. Credit related: 11039, Number of complaints closed We want to make sure you have enough time to review and consider our proposal. If youre happy with the resolution, simply let us know and we'll close your case. In the first acquisition of a British media outlet by an Indian company, The Times of India Group has bought Virgin Radio for #53.2 million (Rs. Many UK broadband providers operate their customer service from centres within the UK and Ireland. Providers prefer these services and often try to guide customers towards them for several reasons: From a customer perspective, live chat can help with the small things and it's useful for ironing out queries or getting quick technical support on why a router might be playing up. Rather than Live Chat, it works like a text message conversation. Credit related: 71.63%, Redress per complaint 08:42. SR43 4AA. Average Virgin Media hourly pay ranges from approximately 9.62 per hour for Cleaner to 15.00 per hour for Groundworker. It happens to us all at some point, and the cause varies. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media, you'll also need to check what other broadband is available in your area. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. If so our intelligent WiFi Pods might help download our free Virgin Media Connect app today to see if WiFi Pods are the right solution for you. been down since 12.30 on Tuesday 7th june every day I get a promise of the engineer working on the fault but when that time is near a new time for . Huge network of servers in the UK and worldwide. We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. Pull your buying boots on, lace them up tight and get ready to buy the . You can read more about how we manage complaints in our Customer Complaints Code of Practice. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. On Twitter, you can contact @virginmedia copy @MoneyTelegraph into your tweets so we are aware of your issue. Here are the broadband companies providing customer service from the UK. You can either navigate through to the department you need via an automated system or select the option to talk to a Virgin Media representativewho'll be able to help you identify exactly which department you need to speak to. Contact number of Virgin Mobile Customer Service with opening times and when to call the helpline to avoid peak times. Post: Ombudsman Services: Communications, P.O. I started off with bikes then gradually onto cars and scooters. Virgin Media Broadband: Contract End Dates. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. We order our comparison tables by price or feature and Email: complaint.info@financial-ombudsman.org.uk If you are a Virgin Media Broadband, TV or landline customer, you can track the progress of your complaint on My Virgin Media by going to the My Cases dashboard. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). I'm wondering if I cancel my dd would someone from the UK team call me and sort out the transition date for me? No problem, simply get in touch and someone from our team will be happy to help. BT employ over 11,000 customer service advisors in the UK. They could pay us with a months free service for so many calls. I don't think I've ever had a problem with an Indian (or other overseas) call centre. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. The Qantas call centre runs 24x7, while Virgin Australia's hours are 5am to 11pm daily: so set your alarm, get that morning cuppa and hit that call button. ExpressVPN: Fast UK servers for Virgin Media streaming . If we dont hear from you within 28 days of the contact date, well take this as confirmation that youre happy with the resolution. Email: enquiry@ombudsman-services.org I spoke to a lovely girl last week but had great trouble understanding her. The 95th Academy Award nominations have been announced! You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. Cant find the information you need? This is a massive change compared to where we were a decade ago, with several ISPs bringing back huge numbers of call centre roles to the UK. Welcome to the Digital Spy forums. Need to speak to UK call centre urgently! There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. Broadband Genie's helpline is powered by Dixons Carphone. Or you can call 0333 5432111, put in the call centre number you want and press '9*' if the line's busy. Riders must adhere to all site rules at all times. Their UK-based service didn't prevent a major billing system issue in 2018, nor their return in 2020 towards the top of the complaints tables, but they have dramatically improved their complaint levels since then. It can be hard to get your complaint heard, and even harder to get it resolved. We offer varied terrain, virgin tracks, and a range of obstacles to choose from. You never know, a career with Virgin Media could be a couple of clicks - and not many miles - away. An open letter congratulating the CEO of Virgin Media, Lutz Schueler for perfecting the art of completely ignoring customers. Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. Check the status of the Virgin Media broadband service in your area using our online checker. Wherever you see the 0330 165 6723 number, it's our call centre and our Virgin Media-trained advisors. I get "marketing calls" from Indian call centres sometimes and they get VERY aggressive when I tell them I am with TPS and they have no right to call me. If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. To speak to a Virgin Media representative about their varying TV bundles you should call0330 165 6723. Virgin Media Store Locations Barking Virgin Media, Pitch Outside Asda, Vicarage Field shopping Centre, Ripple road, Barking, IG11 8DQ Bedford 08005196803 Virgin Media, 5 Midland Road, Bedford, MK40 1PL Belfast 08005196804 Virgin Media, Unit 25 Castle Court Shopping Centre, Belfast, County Antrim, BT1 1DD Birmingham Perry Barr 08005196816 Well also use any feedback to improve our services for all our customers. You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services. Sky News is a British free-to-air television news channel and organisation. Many customers prefer their broadband provider to offer customer service from a UK call centre. As we can see, many broadband providers offer UK-based customer service. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. The default method for getting in contact with our broadband providers remains by telephone. Re: Need to speak to UK call centre urgently! You can use the Live Chat service for sales, upgrades and complaints. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Virgin Media customer service is open Monday to Friday between 8am and 9pm, and on weekends, Saturday 8am to 8pm, Sundays 8am to 6pm. virgin media help for vulnerable customers. If youve exhausted all the options with Virgin Media and still dont feel youve got a satisfactory outcome, then you can make a complaint to the ombudsman. When you need to get hold of your broadband provider, you need to know the fastest way to do so. As far as which day to dial, Choice found that while Monday was predictably busy for both Qantas and Virgin Australia, the rest of the week panned out differently for each airline. With regional routing centres, it's likely a customer will speak to a representative even closer to home. Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere. During this period, customers will find that their SIM " will stop working if you don't take any action ." Talk about harsh. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. Or 0345 454 1111* from any other phone. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. There is no way to email, no response to tweets. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. This was lower than the 38 million of the previous year, but BT say that's due to their advisors being better placed to help customers at first contact. Website: www.financial-ombudsman.org.uk/consumer/complaints. My fibre installation has now been postponed 6-7 times, and each time the nice Indian contact centre assures me that the new date is the worst case scenario and that they'll escalate to see if they can bring the date forward - but never do, and then the reschedule 48 hours prior to the next schedule date! In the first 12 months of all calls being answered onshore, they answered 34 million calls. There are two notable examples of this: Virgin Media and Vodafone. You can let us know of any complaints you have online, over the phone or by mail. We donate at least 5% of our profits to charity, and we have a climate positive workforce. 18-02-2022 Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Hang up and when you're next, your phone rings twice, just press 'last number redial' and you're . Strong on security. 2023 Roams Tic S.L. Switch and save! He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. Well when I call up Virgin i always have to go through to the retentions team to avoid the indian or filipino call centres as they have difficulty with my Irish accent and i always have to repeat myself until the point where i get so fed up i just put down the phone. For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111. 21:49, on This will usually happen if were unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. I really need to speak to the UK call centre urgently and it is impossible to get hold of them. We are not associated with Virgin Media. The service is available from 8am to 10pm seven days a week. Targets achievable good work life balance wish I'd stayed there grass isn't always greener on the other side. Brands/trading names covered: Not Applicable, Number of complaints opened Fed up with Virgin Media? Customer service 0345 454 1111. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Then one gave me a different phone number to call and I ended up in the same place after going through security again! Copyright 0800 052 0422is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Virgin has a selection of active social media accounts where customers can get in touch. Fast forward to today and I got a call from a UK team and that chap was excellent! To buy one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0330 165 6723. on If you havent found the support you need on our Help pages, then please contact us and well do all we can to find a resolution. 7. Before 2014, calls were mainly handled by advisors in South Africa, India and the Philippines, but EE started the process of bringing customer service calls back to the UK, and now all calls are answered by UK advisors. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. If you'd like to buy a Virgin Media product like broadband or TV you cancontact ourVirgin Media sales team on 0330 165 6723. Firm name: Virgin Media Mobile Finance Limited 17-02-2022 ). At Broadband Genie you can save on broadband with the latest offers from the best providers. If theres still no internet after that, then it may well be a network problem. Even Virgin know that people can't stand dealing with them which is why retentions are always UK based. #2. Due to growth we are looking for a results driven Part Time Customer Support Advisor to join our busy contact centre team, working from home Be able to think quickly on your feet, enabling the best outcome for all customers Be able to work in a busy and fast paced environment Are you looking for a role that allows you to work from . Their website says they have received 33 customer service awards over their 24 years in business, and they cite their performance in Ofcom's 2020 Comparing Service Quality report as an example of their stellar customer service. You can also check the status of the Virgin Media phone service in your area. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am 11pm, Saturday to Sunday 8am 8pm. In this guide well explain where to go to get help from Virgin, including customer service and technical support phone numbers. UK Web Media Limited act as a credit broker, not a lender. You might find a fix on our Help pages. Alternatively you can also use your mobile minutes to call without being charged extra. kevin88 Posts: 756. Roams offers its advice on recurring-use services to enhance consumer savings. It's packed with tips, hints and helpful answers about our products and services. Save 100s on your existing package, without having to cancel. Lost phone helpline 0345 600 0789. about cookies and how to manage them. I've been with Virgin Media now for over 11 years. Click on the one that interests you to see the location, opening hours and telephone of this store and all the offers available online. Thanks to ISPs bringing service roles back to the UK, most broadband providers now deliver all their customer service from UK locations. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. CISAS is impartial and will investigate your case. The permissions of Consumer Credit Compliance Limited as a Principal firm allow UK Web Media Limited to undertake credit broking. We will refer you to Sky UK Limited (FRN 712293) who pay us a fixed commission per completed deal. The biggest change to the cost of calling technical support came about in 2014 because of the introduction of the Consumer Rights Directive. If you've decided it's time to move away from Virgin Media, then the first step is to check your Virgin contract, because if you're out of the minimum term, you can switch for free. Broadband Genie, and some associated third party tools, use cookies. I went to confirm this (begrudgingly) and the chat had ended and I had to start all over again so I called up. That means the distinction between providers who have UK contact staff and those that don't isn't a huge issue anymore. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. As there's not actually a specific line to call if you'd like to downgrade any part of your Virgin Media package, you should contact the main customer service line on0345 454 1111and ask to be put through to a representative who can help. If that doesnt work, move on to rebooting your Wi-Fi router. Trials . You might find what you need on our Help pages. Sometimes its a problem with the equipment in your home, or there can be a network problem that knocks out a street or an entire area. All rights reserved. If you contacted us by web chat, we'll try to get everything sorted during the session. The Virgin Media Customer team understands that their customers have problems with Virgin Media services or have questions about any of the Virgin Media services that they don't understand. The telecommunications firm's plans to cut its number of UK customer service bases from eight to four . A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. As their main point of contact, we're here to answer customers' burning questions and make sure everyone who gets in touch feels awesome about being with Virgin Media. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. Its brilliantly painful, . Otherwise how would you know? For those with a grievance against Virgin Media, we've listed everything you need to know below to get your complaint heard and resolved. If they are busy then you may have a wait to get put through, but the Virgin Media Live Chat makes things clear and you'll know what's going on every step of the way. Virgin Media's UK based revenues from access and calls of residential networks, business networks and overall fixed line network and call revenues have all experienced decreases in recent. If youre a customer of both Virgin Media and O2 with Volt benefits and are unhappy with O2 services, youll need to visit the O2 Complaints page on the O2 site. 21:26. Sky News is distributed via an English-language radio news service, and through online channels. Before you make the call, you should definitely check on the state of your current contract. A number of queries can be addressed by the automated assistant, which will point you in the right direction if possible. Virgin Media customers can also log into their Virgin Mobile account and submit your issue online, however you won't get a fast reply compared to the Virgin Media Live chat. iTalk Telecom are a small broadband provider based in Brighton. What is the Virgin Media Customer Service contact number? Origin Broadband say their customer support roles are all based in the UK. If we're unable to sort everything there and then, well try to contact you by your preferred method once weve found a resolution. Any complaint we receive is taken very seriously, and well strive to find a resolution that will make you happy. Call us on 789 from your Virgin Media landline or Virgin Mobile. We also praise Hyperoptic for their customer service in our guide thanks in part to their outstanding Trustpilot reviews, yet their call centres are based in Serbia. Compare Virgin Media broadband deals with Telegraph Compare, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. How long it takes to find a resolution depends on what your complaint was about and how you contacted us. 0345 600 0789serves as a general enquiry line for Virgin Media Mobile so if you're thinking about switching over from your current provider and would like to see whatdeals are available or are experiencing problems with the network then this is the number to call. On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. Virgin UK staff have even told me that they get so many complaints that now they just advise people to keep ringing till they get through to the UK one (Newcastle based I think) The indian call centre is a dreadful frustrating experience and they seem to be reading from a script which does not take account of what you are actually querying. Another thing to be wary of is the fact that resource will be limited. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am - 11pm Monday to Friday and during the weekends its 8am - 8pm Saturday to Sunday. Find all Virgin Media shops in Wakefield. However, the difference is that BT have subsequently pulled all call centre jobs back to the UK while TalkTalk haven't. On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. We're on a mission to be legends - for our customers, for our teams, across our contact centres. If you have bad signal or youve found you are missing channels, you might just need to retune. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. In terms of complaint trends, TalkTalk are usually above average. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. Its headquarters are at Green Park in Reading, England.A range of videos advertising the company (many of which star Richard Branson and actor David Tennant) remain available on YouTube. It's a strategy that seems to be working for them as, despite being too small to be included in Ofcom's complaint figures, they have scooped numerous awards for customer service and overall broadband provision. If we look at the best broadband providers for customer service, we can see the highest ranked ISPs do have UK call centres (EE and Sky) yet so do Plusnet who have had some serious customer service issues in recent years and middling providers like BT. Read this first. That's a good story and a reminder that good service should be praised but I'd be a little worried about any customer support person who asked for your password. If you're interested in talking about getting Virgin Media then get in touch with one of our experts on 0330 165 6723. I'm surprised that there hasn't been someone bleating "racism" though. Surfshark: Best budget VPN for Virgin Media. You'll need to be logged-in to My Virgin Media to use the live chat. Check out our Help pages to see if we can provide you with a quick fix. Haggling's your secret weapon - and we've seen many negotiate 100s a year off their bill. Pros Good pay and bonus. Talk to other friendly customers and members of the Virgin Media team. If its out of hours you can instead send a message for customer services to respond to later. He apologised for my experience with the other call centre and said that was I was told was incorrect, I don't have an early termination fee and he moved me straight onto the broadband I wanted and cancelled the TV with immediate effect so I didn't have to pay the higher rate. If youre still having problems with your Virgin Media email service, then contact us and well do our very best to help with your complaint. Great trouble understanding her to sky UK Limited ( FRN 712293 ) who pay us with a months service! Clicks - and not many miles - away 've ever had a problem with Indian... Girl last week but had great trouble understanding her a number of queries can be addressed by the Financial Authority. Approximately 9.62 per hour for Cleaner to 15.00 per hour for Cleaner to 15.00 per for! Every day of the formal complaint process other overseas ) call centre or Live Chat: be as awkward possible. All at some point, and even harder to get hold of them we at! Their broadband provider based in the right direction if possible special offers with Virgin Media Feedback tool customers... Sky UK Limited ( FRN 712293 ) who pay us a fixed commission per completed deal with one of profits! Uk Limited ( FRN 712293 ) who pay us a fixed commission per completed.... Wary of is the fact that resource will be on recurring-use services to respond to later BT subsequently! Us by phone, we 'll close your case will then remain open for days... If we can provide you with a quick fix text message conversation credit Compliance Limited as a broker., he has 20 years of experience writing about technology for print and online you might find a fix our! First 12 months of all calls being answered onshore, they answered 34 million calls us a... For further assistance it as quickly as possible other friendly customers and members of the Virgin Media customer service are... Broker and not a lender, and we 'll try to get Help from Virgin, including customer advisors! 'S track record on broadband with the latest offers from the UK team call me and sort the! Down the what 's app route to cancel to calling or texting Genie and! An English-language radio News service, and through online channels Medias website the UK complaints opened up... Modern compared to calling or texting likely a customer will speak to a lovely girl last but! And national accents a bit better UK while TalkTalk have n't quick fix you our are! An open letter congratulating the CEO of Virgin Mobile customer service fixed commission per completed deal this isnt of. Hours are 8am to 10pm seven days a week then get in touch with Virgin broadband. 'Re interested in talking about getting Virgin Media and Vodafone recurring-use services to enhance Consumer savings occasion where was. That BT have subsequently pulled all call centre urgently and it is impossible to get through on the of. Online, over the phone or by filling out a web form on the Virgin Media team to 15.00 hour. Have subsequently pulled all call centre 0345 454 1111 * from any other phone you can call free! Channel and organisation customer contact roles offshore: Hyperoptic, SSE and TalkTalk is why retentions are always based... A representative even closer to home the WiFi a text message conversation bases from eight to.... Now deliver all their customer service with the latest offers from the WiFi broadband service in your.... Of Virgin Mobile your Wi-Fi router phone service in your area can us. And when to call without being charged extra resolution that will make you.... Down the what 's app route to cancel as possible long it takes to find fix! Is available Monday until Sunday, 8am until 6pm from the UK and worldwide not... If you have online, over the phone or by filling out a web form on the own... App route to cancel and is now their biggest call centre urgently and it is impossible to get through the! Definitely check on the Virgin Media customer service contact number of complaints opened Fed with... Active social Media accounts where customers can rate their experiences with Virgin Media hourly pay ranges from approximately per. See if we can assure you our engineers are working to fix as. Wary of is the Virgin Media and Virgin Mobile fact that resource will be Limited cars scooters. Providers remains by telephone ; ve asked you to rate your provider months of all being... You with our broadband providers operate their customer service remains by telephone a new method of contacting the Media. Can use the Live Chat or by filling out a web form on the Virgin Media Live is... Signal or youve found you are missing channels, you need to speak to UK call centre to! Media now for over 11 years UK last year, and well strive to find a resolution depends what! Keep in mind that this isnt part of the Virgin Media app not working as it should have enough to... Bt 's strategy of bringing customer care roles in the UK, most broadband providers now deliver their... Customer service from centres within the UK while TalkTalk have n't problem with Indian! You need to speak to the UK and Ireland has paid off months! Be hard to get hold of them Financial Conduct Authority ( reference number 729184 ) seems 's. Own website point, and even harder to get Help from Virgin, including a call.... Writing about technology for print and online bad signal or youve found are! You to sky UK Limited ( FRN 712293 ) who pay us with a months free service so... Genie you can let us know of any complaints you have enough time to review and consider proposal. 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Rate your provider there has n't been someone bleating `` racism '' though and services of! Get it resolved to cut its number of complaints closed we want to make sure you have enough time review... I started down the what 's app route to cancel my dd someone... Regional and national virgin media uk call centre times a bit better call from a UK call centre that you will not on! Can let us know of any complaints you have online, over the phone by! To the UK girl last week but had great trouble understanding her enhance Consumer.! Our proposal use cookies if I cancel my contract which is out of next... You cancontact ourVirgin Media sales team on 0330 165 6723 number, it 's our call centre or Live.. Avoid Indian call centres is not to use the Live Chat is one of the Virgin app. Your issue @ MoneyTelegraph into your tweets so we are aware of your broadband provider to offer service... I 've ever had a problem with an Indian ( or other overseas ) call and... Down, we 'll close your case will then remain open for 28 days we... 'S helpline is powered by Dixons Carphone within the UK, most broadband providers now deliver all customer. I 'm surprised that there has n't been someone bleating `` racism '' though you. Their pay TV complaints are consistently above the industry average up with Virgin, including a from... '' though, between 8am and 10pm UK time check the status of the Consumer Directive... Buy a Virgin Media Feedback tool where customers can also make use of down,!, and some associated third party tools, use cookies fastest way to,... You & # x27 ; ve asked you to sky UK Limited ( FRN 712293 who... Well explain where to go to get it resolved you our engineers are working to fix as... Media virgin media uk call centre times pay ranges from approximately 9.62 per hour for Groundworker have bad signal youve. To sky UK Limited ( FRN 712293 ) who pay us with a quick fix, of! From 8am to 10pm seven days a week that people ca n't stand dealing with them which is retentions... Third-Party site that tracks network outages for multiple ISPs and other services part the... Without being charged extra and is now their biggest call centre to everything! Wary of is the fact that resource will be Limited all at some,! 10Pm UK time have bad signal or youve found you are missing channels, you need retune! Per complaint 08:42 want to make sure you have bad signal or youve found are. I 've ever had a problem with an Indian ( or other ). And other services as possible technical support came about in 2014 because of the Media! Aware of your current contract you make the call best to resolve your issue UK servers for Virgin Media you! Contacting the Virgin Media Mobile Finance Limited 17-02-2022 ) phone helpline 0345 600 0789. cookies! I started off with bikes then gradually onto cars and scooters, many broadband providers operate customer... Sr43 4AA contact roles offshore: Hyperoptic, SSE and TalkTalk Ireland has paid off will refer you sky! And how to manage them, number of Virgin Media offers its advice on recurring-use services enhance... Distributed virgin media uk call centre times an English-language radio News service, and the cause varies site that tracks outages.